We aim to process all orders within our allocated lead time, displayed on the website header. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Flat Rate Shipping
We charge a flat shipping rate for all orders. This includes up to $1,000 fragile insurance per order (not item).
The rate varies for each state and for New Zealand customers.
This flat rate applies to all major cities, metro and most suburban areas.
If your postage address falls out of this range, there may be a higher shipping fee. We will contact you if this applies and provide you with an invoice for additional payment.
Order Confirmation
On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
Where is my order confirmation?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam.
Please contact us by email with your full name and order number and we will confirm your order.
All items are sent from our warehouse in QLD. We post orders for a flat fee of $39.99 and this includes complimentary insurance to the value of $1,000.00. At times we will offer free shipping. Express post is available for smaller items, but you will need to contact us to arrange this.
Tracking
All orders are fully tracked and registered. You will be sent your tracking number as soon as it is generated. If you don't receive this number please get in contact and we will provide you with your tracking details.
